FAQ's
URBOCARE repairs various types of damages including cracked screens, motherboard
issues, water damage, battery replacement, and more.
Upon booking our Doorstep Mobile Repair service, our esteemed customer care team
will reach out to you to determine your preferred timing slot for our technician’s visit.
The technician will perform a comprehensive diagnosis of your mobile device and
provide on-the-spot repairs at your doorstep. If the issue is deemed major, our
technician will transport your device to an authorized center for prompt resolution.
How long does it take to repair a smartphone at URBOCARE?
The duration of smartphone repair depends on the type and severity of the damage.
However, URBOCARE ensures that the repair process is completed as soon as possible
and the device is delivered to the customer within the shortest possible time.
Does URBOCARE provide a warranty for its repairs?
Yes, URBOCARE provides a warranty on its repairs. The warranty period varies
depending on the type of repair and the brand of the device
Can I book a mobile repair service online?
Yes, You can book a mobile repair service online through URBOCAR’S website or mobile
app.
How can I track the status of my repair?
You can track the status of your repair online by logging into your My account.
Does URBOCARE use genuine parts for its repairs?
Yes, URBOCARE uses genuine parts for its repairs. In case genuine parts are not
available, URBOCARE uses high-quality OEM parts.
What happens if my device cannot be repaired?
In case your device cannot be repaired, URBOCARE will return it to you without any
charge.
How do I pay for the repair service?
You can pay for the repair service online through URBOCAR’S website or mobile app
using various payment methods including debit/credit cards, net banking, and UPI.
Is it safe to hand over my device to URBOCARE for repair?
Yes, it is completely safe to hand over your device to URBOCARE for repair. URBOCARE
ensures complete data privacy and security.