Brand Names: “URBOCARE” & “URBOCARE.COM” are owned and operated by NanoTricks
Local Service/ Taxes: Additional charges may apply for local service and GST taxes.
Repair Duration: If your gadget is collected for repair, the expected repair time is 2-3 business days. However, delays may occur based on parts approval and/or procurement.
Communication Channels:
For quick contacts and responses, email your “INVOICE ID” to urbocare@gmail.com
Track your gadget repair status online at www.urbocare.com by entering your request ID for real-time updates.
Part Replacement:
If a part replacement is required, the part cost will be an additional charge.
Our repair team will contact you exclusively to obtain your approval before proceeding with any part replacements.
Diagnosis Process:
For gadgets with issues like NO POWER / NO DISPLAY / complete non-functionality, an exact diagnosis and a list of faulty parts will be provided after a thorough check-up.
We may contact you multiple times for revised approval of additional parts based on a decision tree approach to repair.
Warranty:
Repair/workmanship warranty stands for 1 month, provided the gadget is not tampered with post our last repair.
Replaced parts warranty is separate, as per the warranty on each part.
Physical Damage:
For physically damaged gadgets or those with identified hardware damages, any intermittently working part may potentially stop functioning during the diagnosis and resolution process.
URBOCARE will not be liable for returning the gadget in the exact (pre-received) partial working condition if the customer denies further repair and resolution by the Urbocare technical team.
Charges:
Urbocare charges Rs 200 as our basic visiting charge if the customer declines our service or denies us to pick up the equipment.
No refund is entertained if the customer denies additional repair charges after the complete service charge has been paid.
Unavailability of Parts or Repair:
In case the customer has provided approval, and we are unable to source the part or not able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.
Data Recovery:
Urbocare does not guarantee 100% data recovery.
Data Backup is a separate paid service. For small data volumes (< 4GB), free backup is available during certain repair processes.
Software and Licenses:
The customer fully indemnifies Urbocare for software/licenses validity/originality on their equipment.
Urbocare does not participate or promote any form of piracy.
Original Licenses:
Urbocare advises all its customers to retain original licenses for pre-installed application software on the gadget/device. Urbocare is not responsible for any loss of installed application software during the repair process.
Per Gadget Definition:
“Per gadget” refers to each/specific Mobiles, Smartphones, Tablets, iPhone, Blackberry & devices as defined in the final invoice.
Hardware Replacement:
Hardware replacement rights are solely and exclusively held by Urbocare to install new or refurbished parts.
Parts warranty is provided by the part manufacturer.
Pirated Software:
Urbocare is not liable for any instance of pre-installed pirated software.
Service Plan Inclusions:
Hardware replacement is not included in the service plan.
Service Period:
The start date/end date mentioned in the invoice defines the customer service period.
Repair Venue:
All hardware repairs will be carried out in our local Technical Repair Centre.
Loss or Theft:
In case of loss or theft, Urbocare will not be responsible for any data-related issues. However, Urbocare may provide a similar device or its cost equivalent, with the final decision being of Urbocare
Invoice Information:
Ensure the Request ID/Invoice ID is mentioned when collecting the invoice.
Additional Information:
For additional terms & conditions, privacy policy, and terms of use, visit our website www.urbocrae.com
Support and Feedback:
For any support, complaints, or feedback, please email urbocrae@gmail.com